Stop talking . You cannot listen if you are talking.Put the talker at ease.Remove distractions. See the situation from the other persons point of view.
Be patient. Go easy with argument and criticism. When you argue, even if you win, you lose. Ask questions to show interest and encourage response.
Listening requires two ears, one for meaning and one for feeling. Decision makers who do not listen have less information for making sound decsions.
Words are swords we use in our battle for success and happiness. How others react towords us depends in a large measure upon the words we speak to them. Life is a great whispering gallary that sends back echos of the words we send out. Our words are immortal too. They go marching through the years in the lives of all those with whom we come into contact.
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